Returns Policy

Your complete satisfaction is guaranteed. If you are not pleased with your purchase for any reason, return the item within 90 days for an exchange, credit or refund. If the item is damaged, please notify customer service.

We do not accept returns for downloaded material. However, if you are experiencing technical difficulties, please contact customer service. Notification of any issues must occur within 10 calendar days of the original sale.

If you have provided us with your email address, you will receive an email confirmation when we receive your order. If you do not receive an email confirmation within 24 hours, you may either re-submit your order online or contact customer service toll free at (800) 829-0425, Monday through Friday, 8am to 7pm, Saturday, 7am to 5pm, and Sunday 9am to 5pm CT.

You can change your address by using this online form or by mail at Country Sampler, PO Box 8561, Big Sandy, TX 75755. Please be sure to include your old and new address along with your address change request. You can also call us at (800) 829-0425 to make the request.

Send the product and a copy of your receipt which includes all of your account information to: Country Sampler, PO Box 8561, Big Sandy, TX 75755.

When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.