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How do I know that my credit card is secure when I order from your website?
We use Secure Sockets Layer (SSL) software that is among the best available today for secure Internet transactions. When you place an order online, this software encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the Internet.
Can I place my order by phone?
Yes, you can! Just call us at (800) 829-0425, Monday through Friday 7am to 9pm, Saturdays from 7am to 5pm, and from 9am to 5pm on Sundays, CT. You can also mail your order to us at Country Sampler, PO Box 8561, Big Sandy, TX 75755.
Can I change my order?
Our goal is to ship your order as soon as possible. Therefore, we are unable to change your order once you have submitted it and before it is shipped.
How long does it take to receive my order?
Orders take 6-10 business days to be received. Customers in Alaska, Hawaii, and U.S. Territories should expect delivery times of 2-4 weeks. Customers in Canada should expect delivery times of 10-14 days.
How do I know if you received my order and when it has shipped?
If you have provided us with your email address, you will receive an email confirmation when we receive your order and when your order is shipped.
Why is sales tax added to the shipping and processing on my order?
The individual states tell us that we must tax shipping and processing charges. This is not a company policy but a state requirement.
Why is GST tax added to my order?
As a GST registrant, we are required by the Canada Revenue Agency to collect and remit GST for all products (print and electronic) delivered to Canadian addresses. Our GST/HST number is 89817 7290 RT0001.
Can I track my order?
Most orders can be tracked in shipment. If you provided your email address to us, we'll send you an email when your order is shipped which includes the tracking number. Just click on that number to find out where your order is. A few orders are shipped via first-class mail and can't be tracked.
Do you ship orders overseas?
We are not able to ship physical product to international addresses. International customers can purchase electronic downloads directly from our site.